Support

Standard product warranty is 12 months from the shipping date. Free repair or replacement for non-human-caused damage during the warranty period.

Contact technical support via 400 hotline, live chat, or email. We'll respond within 2 hours and provide a solution within 24 hours.

For complex issues or key accounts, we can arrange on-site engineer support. Please confirm specific fees and scope of services with your Account Manager.

Standard products are typically in stock and ship within 1-3 business days. Custom products require 2-4 weeks; final lead time confirmed upon order confirmation.